What is it?
Sells clothes, shoes, lingerie, accessories ranging from designer wear such as Donna Karan, Phillip Lim, Herve Leger, Preen to more affordable high quality brands such as Rag and Bone, DVF, Vince, Alexander Wang. A fashion lover’s heaven.
The range of items you can get here is phenomenal and you can literally spend days on here. The store also stocks a great range of American brands which you can’t get here locally.
- FREE shipping to Australia on all orders over $100 – and is delivered in 3 days. Quicker than some local retailers!
- I love the website in that there’s great boutiques/lookbooks to help you with a special occasion or to buy an entire outfit. There’s also lots of pictures and detailed description of the item which helps you make the purchase- especially when you may not be sure of sizing
- The customer reviews on Shopbop are better than most I have seen around – people actually make the effort to write reviews which are a great help when buying online without having seen the item
- Great great customer service
The not so good
The biggest ‘gripe’ I have with them is that they don’t offer discount codes often enough! They have a friends & family 20% off during the year and extra 10-20% of sale items and a spend and save but I think that’s about it. And of course there’s exclusions on the designer stuff which means you can’t buy the Phillip Lim bag you’ve been eyeing.
If you’ve purchased an item from Shopbop and then the next day or a couple of days later you notice it’s on sale or there is a discount code which will allow you to have saved more, then just email customer service and they will give you the discounted price. How good is that?! That is awesome customer service and something that retailers here need to pay attention to – how many times have you bought an item at full price only for it to go on sale a few days later? I must admit, I have returned and re-bought things at the sale price if the discount is big enough to warrant the return – call me cheap but I seriously get so annoyed when that happens.
As mentioned under ‘The good’, they have good reviews for popular items and the descriptions are pretty detailed compared to other sites. Read these carefully when making a purchase and you’re unsure on sizing and fit. Shopbop also has the model’s size so take that into account when you look at the modelling pics.
In all the years I have bought from Shopbop, I have yet to have a bad experience. Most recent purchase was last week where I bought some booties and they arrived 3 days later. Returns are easy as well and customer service is great (I think I’ve said this enough times!)
I remember purchasing a maxi skirt and then waking up the next day to see a FB post about getting an additional 20% off. I emailed customer service and they gave me a refund of 20% straight back on my credit card. The refund went in straight away – even before I received the goods 3 days later. Awesome and nothing more to say.
What I’d love to have..
The great thing about shopbop is the range of products – from the really affordable pair of jeans to the ultra expensive designer dress!